Front Desk Receptionist

Job Description

Location: Salem
Job Type: [Full-Time / Part-Time]
Reports To: Gym Manager

Job Summary:

We are looking for a welcoming, energetic, and customer-focused Front Desk Receptionist to be the face of our gym. As the first point of contact, you will play a key role in providing a positive member experience, handling front desk responsibilities, and supporting daily gym operations. If you love fitness, people, and creating great first impressions, this role is for you!

Key Responsibilities:

• Greet all members and visitors with a warm and professional attitude
• Answer phones, respond to inquiries, and direct calls appropriately
• Manage member check-ins and ensure access control
• Provide information about memberships, classes, and facilities
• Handle new member registrations and process payments
• Maintain cleanliness and organization of the front desk and lobby area
• Schedule personal training sessions and group classes
• Address and resolve member concerns with a helpful attitude
• Promote gym events, programs, and merchandise
• Perform administrative duties like data entry, filing, and inventory tracking

Qualifications:

• High school diploma or equivalent
• Prior customer service or front desk experience preferred (fitness industry is a plus!)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficient in using computers and basic office software
• Positive, team-oriented attitude with a passion for health and fitness
• Willingness to work flexible hours, including evenings and weekends

Perks & Benefits:

• Free gym membership
• Discounts on products and personal training
• Fun, energetic work environment
• Opportunity to grow within the fitness industry

Join our team and help create a welcoming space where members love to work out and feel motivated every day!